Resources

While educating ourselves over the years on best practices in content solutions, we have researched and produced respected work in the area. Our papers, books, and presentations provide value-added solutions to the challenges brands face. Much of what we have produced is free and is available below. We will continue our thought leadership as we work to advance content strategy for the future.

   Cross-Channel User Journey (B2B) and Cross-Channel User Journal (Retail/B2C) Sample journeys that a user might take across several channels.

   Content Strengths by Customer Touch-Point Focuses which content types (product detail, short editorial, etc.) or functions (click to call, sharing) are best suited to a particular channel (Desktop, Print, Packaging, etc.).

   Omnichannel Experience (B2B) and Omnichannel Experience (Retail/B2C) Communicates the content types that can be delivered across channels, as well as level of participation per channel.

   Metrics by Customer Touch-Point All about the best metrics to use when measuring an interaction within a particular channel (smartphone, Email, etc.)

   Content Strategy Deliverables Key documents that are provided as part of a content strategy engagement.

   Content Strategy Activities Clusters the activities and tasks that inform deliverables.

Publications

Kevin and Rebecca are both prolific thought leaders. Additional publications and thought leadership can be found at:

Kevin:

  http://kevinpnichols.com/

   http://www.slideshare.net/kpnichols

   Enterprise Content Strategy: A Project Guide (Author)

   UX for Dummies (Co-Author)

Rebecca:

   http://www.rebeccaaschneider.com/

   Language of Content Strategy (Contributor)

  Language of Technical Communication (Contributor)

Related Websites:

   http://www.omnichannelcontentstrategy.com. A website dedicated to Omnichannel Content Strategy created by Rebecca and Kevin.