How Technical Documentation Teams Manage and Deliver Customer Support Content: A Report

In early 2024, AvenueCX and The Content Wrangler surveyed B2B technical documentation professionals on self-service, support content. We surveyed four areas:

• Delivery channels, formats, and touchpoints;
• Technologies and processes to manage self-service content;
• Performance mechanisms used to track how the content performs; and,
• Community platform use and adoption.

In this whitepaper, we provide the results of this research. Find out why enabling cross-channel, customer journeys with omnichannel experiences powered by structured content solutions is a win-win for businesses. We will not contact you further unless you opt-in to receive emails that periodically offer more insights or news about AvenueCX.